Job Description

Job Responsibilities:

• Provide administrative and customer service support to the HR Information Services (HRIS) team and the Workforce Service Center.
• Perform data entry and maintenance in SAP HR system components supporting onboarding, time management, payroll, personnel and benefits administration, organizational management, relocation, and offboarding.
• Provide first-tier application support for HRIS self-service web applications.
• Assist with basic data reporting, charting, and data quality management including ad hoc and routine audits to support HRIS and WSC processes.
• Participate in business systems and process analysis, creation and execution of test scripts related to system enhancements and maintain system and process documentation.
• Assist Laboratory personnel via telephone, email, remote, or in-person support.
• Interact daily with Division, Department, Group, and Campus representatives addressing questions and issues as they arise.
• Perform complex employment transactions in SAP while applying associated business process and system integration logic.
• Review and understand HR policies to answer questions associated with employment.

Skills:

• Excellent customer service and interpersonal skills with the ability to work independently in a fast-paced office environment.
• Initiative, multitasking ability, and high attention to detail.
• Strong sense of responsibility, professionalism, and ability to work cooperatively in a team environment.
• Professional written and verbal communication skills.
• Discretion, tact, and good judgment in handling sensitive personnel information.
• High school diploma or equivalent.
• Minimum 3 years of relevant administrative experience.
• Strong data entry skills and ability to identify and troubleshoot data entry errors.
• Experience with SAP HR transactions.
• Familiarity with ServiceNow (HR Service Delivery).
• Currently enrolled in an HR degree program.

Education/Experience:

• High school diploma or equivalent — Required
• Bachelor’s degree in related field — Preferred

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