Job Description

We are looking for a dependable and customer-focused team member to provide safe, timely, and courteous transportation for hotel guests. In this role, you will help create a welcoming first and last impression by supporting guest arrivals, departures, and local transportation needs. The ideal candidate enjoys interacting with people, maintains a professional appearance, and takes pride in delivering excellent service.

Responsibilities

• Safely transport guests to and from designated destinations, including the airport, local attractions, and nearby business locations.
• Provide a friendly, professional experience for guests at all times.
• Assist guests with boarding, luggage, and basic mobility needs as appropriate.
• Maintain familiarity with local routes, traffic patterns, and hotel transportation schedules.
• Inspect the vehicle before and after shifts to ensure it is clean, fueled, and in safe operating condition.
• Follow all traffic laws, safety procedures, and company policies.
• Communicate clearly with hotel staff regarding shuttle requests, delays, and guest needs.
• Accurately complete required logs, reports, and other transportation-related documentation.

Qualifications

• Valid driver’s license with a clean driving record.
• Previous driving or guest service experience preferred.
• Ability to safely operate a passenger vehicle or shuttle in varying traffic conditions.
• Strong communication and interpersonal skills.
• Reliable, punctual, and able to work independently.
• Ability to lift and carry luggage as needed, within safe guidelines.
• Flexible availability, including early mornings, evenings, weekends, and holidays as required.

What You’ll Bring

• A commitment to safety and professional service.
• A courteous, calm, and helpful approach with guests and coworkers.
• Attention to detail and the ability to follow established procedures.
• Dependability and a strong sense of responsibility.

What We Offer

We believe great work should come with great benefits. Eligible team members may enjoy:

• Medical, dental, and vision insurance
• Paid Time Off (PTO)
• 401(k) retirement plan with company match
• Company-paid life insurance
• Hotel room discounts
• Career growth and advancement opportunities
• Leadership and professional development programs
• Employee discount programs for travel, entertainment, wellness, pet insurance, and more
• A hospitality-focused work environment with opportunities to grow across our portfolio of hotels

If you enjoy helping people and take pride in safe, reliable transportation service, we encourage you to apply.

Hospitality Expectations

Our hotels operate seven (7) days a week, twenty-four (24) hours a day. All associates are expected to support a professional, welcoming, and service-focused environment at all times. Scheduling and responsibilities may vary based on business and operational needs.

Upon employment, all associates are required to comply with JL Hospitality Management policies, procedures, and standards for the safe and efficient operation of our hotels and facilities.

Equal Employment Opportunity

JL Hospitality Management, LLC is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, marital status, or any other characteristic protected by applicable federal, state, or local law.

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